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Blaming, excuses and mindset
Anne-Marie Svendsen Aylott spoke at BSAVA Congress.
How changing the way you think and speak can help change practice culture

At the BSAVA Congress in Birmingham today (5 April), Anne-Marie Svendsen Aylott looked at mindset theories to help explain blame culture within the veterinary practice.

She explained that research has identified two mindset theories - the entity theory and the incremental theory. Those who have an entity mindset will consider that everyone is the same and that no-one can change, including themselves. Incremental mindset individuals, on the other hand, have a more open attitude, believing that things and people can change.

Those with an incremental mindset believe that people can change and develop and that success is driven by effort, discipline, strategic approaches and learning new things. Essentially they believe that everyone is born equal and that all people have the possibility to grow change and develop.

Entity mindset behaviours are characterised by a lack of confidence, lower than expected performance, low levels of resilience, blaming and making excuses, poor coping mechanisms, being judgemental, having a defensive reaction to feedback and negative emotions.

Leaders and managers with an entity mindset will clearly influence their teams and colleagues in a negative direction. Employees will concentrate on mistakes, be resistant to new systems and protocols, make excuses and have an increased anxiety at the prospect of making a mistake. Even a few people within the price with such mindsets can eventually affect the attitudes of the whole practice.

So, asked Anne- Marie, how can blame culture and entity mindsets be changed?
She explained that first, you have to identify the practice culture that you want and then set in place systems and processes and the protocols to support them. You then set the example by embracing the incremental mindset attitude.

Adopting this mindset embraces resilience and optimism, encourages performance, team spirit and learning. Slowly, over time, attitudes will begin to change the practice, she said.

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Free bloat webinar planned for dog owners

News Story 1
 The Kennel Club is inviting dog owners to attend a free webinar on gastric dilation-volvulus syndrome, also known as bloat.

Part of its health webinar series, the session will take place from 7pm to 8pm on 12 November. It will explore what scientific research has revealed about causes, symptoms, breed susceptibilities, diagnostic approaches, and treatment options, as well as looking at what future research could uncover.

The talk will be hosted by Mark Dunning, professor of small animal internal medicine at the University of Nottingham, and will include a 30-minute Q&A session.

Places can be booked here. 

Click here for more...
News Shorts
FIVP to represent independent practices at London Vet Show

The Federation of Independent Veterinary Practices (FIVP) will be at stand (S05) at this year's London Vet Show.

The not-for-profit organisation will be explaining how its expertise and resources can help independent practices to thrive in a competitive industry. It will also share how it has been representing independent practices in the ongoing CMA investigation.

On Thursday, FIVP member Steve Carter will be available to discuss how veterinary surgeons and nurses can pursue practice ownership.

FIVP will also be offering independent practices three months of free membership if they sign up at the stand.

Rita Dingwall, FIVP business development manager, said: "It's a wonderful opportunity to discuss our representation in the CMA enquiry and connect with like-minded individuals who share our passion for independent practice."