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Blaming, excuses and mindset
Anne-Marie Svendsen Aylott spoke at BSAVA Congress.
How changing the way you think and speak can help change practice culture

At the BSAVA Congress in Birmingham today (5 April), Anne-Marie Svendsen Aylott looked at mindset theories to help explain blame culture within the veterinary practice.

She explained that research has identified two mindset theories - the entity theory and the incremental theory. Those who have an entity mindset will consider that everyone is the same and that no-one can change, including themselves. Incremental mindset individuals, on the other hand, have a more open attitude, believing that things and people can change.

Those with an incremental mindset believe that people can change and develop and that success is driven by effort, discipline, strategic approaches and learning new things. Essentially they believe that everyone is born equal and that all people have the possibility to grow change and develop.

Entity mindset behaviours are characterised by a lack of confidence, lower than expected performance, low levels of resilience, blaming and making excuses, poor coping mechanisms, being judgemental, having a defensive reaction to feedback and negative emotions.

Leaders and managers with an entity mindset will clearly influence their teams and colleagues in a negative direction. Employees will concentrate on mistakes, be resistant to new systems and protocols, make excuses and have an increased anxiety at the prospect of making a mistake. Even a few people within the price with such mindsets can eventually affect the attitudes of the whole practice.

So, asked Anne- Marie, how can blame culture and entity mindsets be changed?
She explained that first, you have to identify the practice culture that you want and then set in place systems and processes and the protocols to support them. You then set the example by embracing the incremental mindset attitude.

Adopting this mindset embraces resilience and optimism, encourages performance, team spirit and learning. Slowly, over time, attitudes will begin to change the practice, she said.

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Defra shares new Sanitary and Phytosanitary guidance

News Story 1
 Defra has published guidance for the vet sector ahead of a proposed UK-EU Sanitary and Phytosanitary agreement.

The agreement, which will change the movement and trade of animals and related products, could see reductions in checks, paperwork and certification. As well as describing regulatory developments, the advice highlights the importance of animal ID, registration and traceability in disease control and other compliance arrangements.

The guidance can be found here. More detail is expected as negotiations progress. 

Click here for more...
News Shorts
BSAVA publishes fifth Manual of Canine and Feline Neurology

The BSAVA has published the fifth edition of its BSAVA Manual of Canine and Feline Neurology.

The new edition has been reviewed and updated, including new developments in diagnostics, therapeutic approaches and clinical decision-making. It is structured to support clinicians through diagnosis, treatment and long-term management.

The guide features five new chapters covering acute myelopathies, chronic myelopathies, emergency protocols, neurotoxicology and neuro-oncology.

It also includes over 100 videos, including demonstrations of neurological examinations, clinical presentations and diagnostic procedures.

Nicola Lloyd, publishing manager, said: "Whether you're a general practitioner seeking practical guidance, or a specialist aiming to refine your expertise, this edition remains an indispensable reference for anyone involved in the care of neurologically compromised dogs and cats."