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Blaming, excuses and mindset
Anne-Marie Svendsen Aylott spoke at BSAVA Congress.
How changing the way you think and speak can help change practice culture

At the BSAVA Congress in Birmingham today (5 April), Anne-Marie Svendsen Aylott looked at mindset theories to help explain blame culture within the veterinary practice.

She explained that research has identified two mindset theories - the entity theory and the incremental theory. Those who have an entity mindset will consider that everyone is the same and that no-one can change, including themselves. Incremental mindset individuals, on the other hand, have a more open attitude, believing that things and people can change.

Those with an incremental mindset believe that people can change and develop and that success is driven by effort, discipline, strategic approaches and learning new things. Essentially they believe that everyone is born equal and that all people have the possibility to grow change and develop.

Entity mindset behaviours are characterised by a lack of confidence, lower than expected performance, low levels of resilience, blaming and making excuses, poor coping mechanisms, being judgemental, having a defensive reaction to feedback and negative emotions.

Leaders and managers with an entity mindset will clearly influence their teams and colleagues in a negative direction. Employees will concentrate on mistakes, be resistant to new systems and protocols, make excuses and have an increased anxiety at the prospect of making a mistake. Even a few people within the price with such mindsets can eventually affect the attitudes of the whole practice.

So, asked Anne- Marie, how can blame culture and entity mindsets be changed?
She explained that first, you have to identify the practice culture that you want and then set in place systems and processes and the protocols to support them. You then set the example by embracing the incremental mindset attitude.

Adopting this mindset embraces resilience and optimism, encourages performance, team spirit and learning. Slowly, over time, attitudes will begin to change the practice, she said.

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Vets save premature penguin chick

News Story 1
 Vets have saved a tiny Humboldt penguin chick after her egg was accidentally broken by her parents. Keepers at ZSL London Zoo were shocked to find the chick, named Rainbow, still alive and rushed her straight to the Zoo’s on-site veterinary clinic.

It was a little way to go until the chick should have hatched, so the process was touch and go. Vets removed bits of shell from around the chick with tweezers until she could be lifted out and placed in a makeshift nest.

Rainbow is now in a custom-built incubation room where she spends her days cuddled up to a toy penguin. Keepers will hand-fed Rainbow for the next 10 weeks until she is healthy enough to move to the penguin nursery.  

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