Cookie use on MRCVSonline
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive all cookies.
If you would like to forward this story on to a friend, simply fill in the form below and click send.

Your friend's email:
Your email:
Your name:
 
 
Send Cancel

VPIS launches new helpline for pet owners
Nicola Robinson said owners will not be advised on treatment, but will be told whether or not they need to see a vet and how urgently.
Triage service Animal PoisonLine introduced at BSAVA Congress
 
The Veterinary Poisons Information Service (VPIS) has announced the official launch of a new helpline for pet owners.

Animal PoisonLine is a triage service that tells owners whether or not a trip to the vets is necessary when their pet has been exposed to something potentially poisonous. It was introduced by VPIS head of service, Nicola Robinson, during a press briefing at BSAVA Congress last week, and opened officially on Monday (10 April).

VPIS first established the helpline as part of a pilot scheme back in September 2016. The line is now available 24 hours a day at a cost of £20 from 8am-8pm Monday to Friday (excluding bank holidays) and £30 outside of these hours.

Nicola Robinson said owners will not be advised on treatment, but will be told whether or not they need to see a vet and how urgently. Experience gained from the pilot suggests that in around 50 per cent of cases, owners will not need to go to their vet.

She said the VPIS had concerns about pet owners using Google to determine if a substance is toxic, and felt that a specific service was needed to provide owners with accurate advice and reassurance. Animal PoisonLine may also help vets to use their VPIS credits more appropriately if owners seek advice from the VPIS first, she added.

Vets should continue to use the normal VPIS number, 0207 3055 055, for poisoning cases and admin enquiries, while owners can be directed to the Animal PoisonLine number, 01202 509 000.

For further information visit: https://vpisglobal.com/2016/08/23/vpis-public-helpline/

Become a member or log in to add this story to your CPD history

Blue Dog Programme wins WSAVA One Health award

News Story 1
 An educational initiative to help children interact safely with dogs has been awarded the WSAVA’s 2017 Global One Health Award.

The Blue Dog Programme offers an array of educational resources for children, parents and school teachers, including an engaging website, fact sheets, DVD and an accompany book for parents.

The award will be accepted by Professor Tiny de Keuster, a European veterinary specialist in behavioural medicine and founder of the programme, during WSAVA World Congress 2017.  

News Shorts
VMD stakeholder workshops to discuss Brexit implications

The Veterinary Medicines Directorate (VMD) has announced that it is to hold stakeholder group workshops to discuss the implications of EU exit.

The workshops will be held during Autumn 2017 and will discuss topics such as the prescribing cascade, pharmacovigilance and inspection of non-UK based manufacturers.

To register your interest, send an email to events@vmd.defra.gsi.gov.uk, including any topics, in order of preference, that you would like to be discussed.