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Creating a management team
For many owners their practice is their 'baby' and they are very protective of it.
Why trying to manage all on your own can be a mistake

Andy Green spoke to delegates in the BSAVA Management session about the way to approach the creation of a management team in the practice.

He explained why trying to manage all on your own is a mistake. It's lonely at the top and the manager can feel very isolated. He pointed out that far too many managers and owners left to manage on their own work too hard, something which can in the end be very counterproductive.

'But we have always done it this way' is a phrase often heard when new suggestions are being made and sadly this often stops innovation and closes any opportunities for change.

For many owners their practice is their 'baby' and they are very protective of it. This can however result in a too narrow view of how the practice is managed, an open mind to alternatives and new perspectives is vital.

So what is in it for a lone owner or manger to make the change to having a management team? Andy provided delegates with some of the answers such as:
  • Allowing owners to take on the roles that they really enjoy and do best
  • Reduction of stress
  • Much better time and energy allocation
  • Increased efficiency
  • Shared responsibility
  • Enhanced delegation
  • A happier life
Having decided to create a management team you first have to have the vision, know what you want from this new team and have SMART goals when it comes to achieving what you require. In other words you have to make the vision happen.

There must also be a clear vision when it comes to recruiting people for the management team. Profiling is an important part of recruitment and Andy suggested that a good place to start was to profile yourself as the owner or lone manager and then recruit staff in such a way as to select a broad spectrum of abilities.

'Do not clone' was one of Andy's messages, but he also advised not to over promote existing members of staff, not to place square pegs in round holes and to definitely spread the search for new management team members wider than just the veterinary industry.

Once you have your team in place it is important to establish very clear ground rules, make areas of responsibility very clear and have a robust framework for reporting. Measuring the success of the team should be an ongoing process as should appraisals for all team members.

Teams have to have meetings but only those that matter and those that are held need to be run professionally with a proper structure. Finally, said Andy, ensure that the new managers receive the right ongoing training to help them increase their management skills so that there is constant improvement within the management team that you have set up.

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Campaign highlights ‘devastating impact’ of smoking around pets

News Story 1
 Leading vet charity PDSA has launched a campaign highlighting the ‘devastating impact’ that smoking can have on pets. The launch coincides with National No Smoking Day (14 March 2018) and aims to raise awareness of the risks of passive smoking and how to keep pets safe.

“Recent studies highlight that this is a really serious issue, and we want pet owners to know that they can make a real difference by simply choosing to smoke outdoors away from their pets,” said PDSA vet Olivia Anderson-Nathan. “We want pet owners to realise that, if they smoke, their pets smoke too.”  

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News Shorts
AWF named charity of the year

The Animal Welfare Foundation (AWF) has been chosen as charity of the year by the Veterinary Marketing Association (VMA). AWF is a vet-led charity, supported by the BVA, which aims to improve animal welfare though research funding, supporting veterinary education, providing pet care advice and encouraging debate on welfare issues.

VMA has pledged a range of support, including raising awareness and funds at their awards ceremony, which takes place on Friday 16 March, as well as offering marketing support through VMA marketing workshops.