The first day of the event will focus in detail on the topic of communication in difficult situations.

Two day event focuses on communication in practice

The Onswitch team has announced the schedule for its annual customer experience event, Cx Congress 2020, which will take place in June.

The event, which is now in its sixth year, will take place on the 12 and 13 June at the De Vere East Midlands Conference Centre.

On Friday delegates are invited to attend a full day of sessions taking a ‘deep dive’ into communication with both clients and colleagues in difficult situations. This day of evidence-based practical learning will be delivered by Professor Cindy Adams, co-author of Skills for Communicating in Veterinary Practice.

Professor Adams works at the University of Calgary’s Department of Veterinary Clinical and Diagnostic Sciences, teaching in all three years of the Clinical Communication Program/Professional Skills. She has developed evidence-based communication curricula, along with teaching, learning and evaluation methods for communication skills across the UK, North America and Australia.

Tailored to every member of the practice team, these four complementary sessions run by Professor Adams will focus on:

• ‘the building blocks of communication’
• ‘overcoming communication difficulties within teams’
• ‘what we should be saying but aren’t’
• ‘when we say things the owner doesn’t want to act on’.

Saturday will be split into four separate streams, offering a variety of content across key topics for delegates to choose from including:

• front desk
• consulting
• leading
• SQP/farm.

For more information on the event, please visit the Onswitch website, or email info@onswitch.co.uk.

Image (c) Onswitch.