Your data on MRCVSonline
The nature of the services provided by Vision Media means that we might obtain certain information about you.
Please read our Data Protection and Privacy Policy for details.

In addition, (with your consent) some parts of our website may store a 'cookie' in your browser for the purposes of
functionality or performance monitoring.
Click here to manage your settings.
If you would like to forward this story on to a friend, simply fill in the form below and click send.

Your friend's email:
Your email:
Your name:
 
 
Send Cancel

Cx Congress 2020 details announced
The first day of the event will focus in detail on the topic of communication in difficult situations.

Two day event focuses on communication in practice

The Onswitch team has announced the schedule for its annual customer experience event, Cx Congress 2020, which will take place in June.

The event, which is now in its sixth year, will take place on the 12 and 13 June at the De Vere East Midlands Conference Centre.

On Friday delegates are invited to attend a full day of sessions taking a ‘deep dive’ into communication with both clients and colleagues in difficult situations. This day of evidence-based practical learning will be delivered by Professor Cindy Adams, co-author of Skills for Communicating in Veterinary Practice.

Professor Adams works at the University of Calgary’s Department of Veterinary Clinical and Diagnostic Sciences, teaching in all three years of the Clinical Communication Program/Professional Skills. She has developed evidence-based communication curricula, along with teaching, learning and evaluation methods for communication skills across the UK, North America and Australia.

Tailored to every member of the practice team, these four complementary sessions run by Professor Adams will focus on:

  • ‘the building blocks of communication’
  • ‘overcoming communication difficulties within teams’
  • ‘what we should be saying but aren’t’
  • ‘when we say things the owner doesn’t want to act on’.

Saturday will be split into four separate streams, offering a variety of content across key topics for delegates to choose from including:

  • front desk
  • consulting
  • leading
  • SQP/farm.

For more information on the event, please visit the Onswitch website, or email info@onswitch.co.uk.

Image (c) Onswitch.

Become a member or log in to add this story to your CPD history

Charities' XL bully neutering scheme closes

News Story 1
 A scheme that helped owners of XL bully dogs with the cost of neutering has closed to new applications due to high demand.

The scheme, run by the RSPCA, Blue Cross, and Battersea, has helped 1,800 dogs and their owners after XL bullies were banned under the Dangerous Dogs Act.

In England and Wales, owners of XL bully dogs which were over one year old on 31 January 2021 have until 30 June 2024 to get their dog neutered. If a dog was between seven months and 12 months old, it must be neutered by 31 December 2024. If it was under seven months old, owners have until 30 June 2025.

More information can be found on the Defra website. 

Click here for more...
News Shorts
Avian flu cattle outbreak spreads to tenth US state

Cattle in two dairy herds in Iowa have tested positive for highly pathogenic avian influenza (HPAI), making it the tenth state in the USA to be affected by the ongoing outbreak of the disease in cattle.

Since March 2024, more than 80 herds across the USA have been affected by the virus and three dairy workers have tested positive. Authorities have introduced measures to limit the spread of the virus and farmers have been urged to strengthen their biosecurity protocols.

Mike Naig, Iowa secretary of agriculture, said: "Given the spread of highly pathogenic avian influenza within dairy cattle in many other states, it is not a surprise that we would have a case given the size of our dairy industry in Iowa.

"While lactating dairy cattle appear to recover with supportive care, we know this destructive virus continues to be deadly for poultry."