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Confusion over Petlog database upgrade
Missing Pets GB urged owners to check their account as a matter or urgency.
Firm issues statement after claims owners’ details were 'misplaced'.

Pet owners registered with the microchip database Petlog are being urged to create a new account after an ‘upgrade’ led to claims that people could see other owners and animals’ details.

Petlog has posted a statement on its website seeking to reassure its customers that their details are safe. But it appears the issues are ongoing. 

One customer commented on the firm’s Facebook page that she had re-set her account as instructed ‘but had now been matched with a complete stranger’.

Another wrote: “I have 8 microchips...none on my account!! No idea when this will be fixed and in the current climate of pet theft, this is a massive massive cock up! So now not only are pet owners constantly worried about their pet being stolen, the very system that offers a glimmer of hope of getting them back is flawed!”

It comes at a time when dog thefts in the UK are on the rise. Figures released by DogLost - the UK’s largest lost and stolen dog service – revealed that pet thefts rose from 172 dogs in 2019 to 465 in 2020. 

Missing Pets GB urged owners to check their account as a matter of urgency. 

A Petlog spokesperson said: “Petlog’s online services and website have been upgraded. We would like to reassure customers that all details are securely registered on our microchip database and our 24/7 reunification service is running as usual. 

“As part of this upgrade, we have asked our customers to follow steps to create a new online self-serve account with us, we are not asking customers to re-register their pets. There is a step-by-step guide in the FAQs page on how to do create your new online account.

“There are some customers – for instance, those whose details may have changed or not been checked on our database since their pet was first registered with us - who may be unable to immediately view their pets’ details when they set up their new online account. 

“This is because we are committed to protecting their data, and we want to verify details, in some cases, before we continue the online setup process - just as when setting up an online bank account a bank may verify identification information before you can view and access your records.

The spokesperson continued: “Customers whose pets aren’t displaying on their online account can fill in the ‘can’t see my pet’ form and our team will review their details so their online account can be updated and all of the information about their pet can be displayed."

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Practices urged to audit neutering data

News Story 1
 RCVS Knowledge has called on vet practices to audit their post-operative neutering outcomes.

It follows the release of the 2024 NASAN benchmarking report, which collates data from neutering procedures performed on dogs, cats and rabbits.

The benchmarking report enables practices in the UK and Ireland to compare their post-operative outcomes to the national average. This includes the rate of patients lost to follow-up, which in 2024 increased to 23 per cent.

Anyone from the practice can submit the data using a free template. The deadline for next report is February 2026.

Visit the RCVS Knowledge website to complete an audit. 

Click here for more...
News Shorts
UK's BSE risk status downgraded

The WOAH has downgraded the UK's international risk status for BSE to 'negligible'.

Defra says that the UK's improved risk status recognises the reputation for having the highest standards for biosecurity. It adds that it demonstrates decades of rigorous animal control.

Outbreaks of Bovine Spongiform Encephalopathy, also known as mad cow disease, have previously resulted in bans on Britain's beef exports.

The UK's new status could lead to expanded trade and better confidence in British beef.

Christine Middlemiss, the UK's chief veterinary officer, said: "WOAH's recognition of the UK as negligible risk for BSE is a significant milestone and is a testament to the UK's strong biosecurity measures and the hard work and vigilance of farmers and livestock keepers across the country who have all played their part in managing the spread of this disease.