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New app to support pet health during COVID-19
The Pet Health Pal app is powered by Facebook Messenger and WhatsAPP chatbots.

Digital tool will give owners quick access to valuable advice.

A new app to support the health and wellbeing of pets during the COVID-19 pandemic and beyond has been launched by Mars PetCare in collaboration with the Waltham Science Institute.

The free Pet Health Pal app, powered by the Facebook Messenger and WhatsApp chatbot system, is being launched both in the UK and USA. It will answer questions from owners related to pet health and ownership, covering topics such as health, food, exercise and happiness.

The tool is the first of its kind, specifically in today's COVID-19 environment, and forms part of Mars' mission 'to create a better world for pets'. Helen Warren-Piper, general manager of Mars PetCare UK, explains:
“During COVID-19, a number of pet parents have got in touch with questions and concerns about how best to take care of their pets during the pandemic. This is why at Mars Petcare we are launching the “Pet Health Pal” app, giving pet owners in our pet-loving nation easy and quick access to valuable advice and resources provided by experts at the Waltham Petcare Science Institute.

"From pet nutrition to general wellbeing “Pet Health Pal” will help pet parents give their four-legged friends the best possible care.”

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Defra shares new Sanitary and Phytosanitary guidance

News Story 1
 Defra has published guidance for the vet sector ahead of a proposed UK-EU Sanitary and Phytosanitary agreement.

The agreement, which will change the movement and trade of animals and related products, could see reductions in checks, paperwork and certification. As well as describing regulatory developments, the advice highlights the importance of animal ID, registration and traceability in disease control and other compliance arrangements.

The guidance can be found here. More detail is expected as negotiations progress. 

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News Shorts
New form for online veterinary medicines retailers

The Veterinary Medicines Directorate (VMD) has produced a new online form for retailers wishing to sell veterinary medicines on the internet.

The form replace the previous Word version and is part of the VMD's ongoing commitment to digitise its processes. Anyone retailing prescription medicines online, including POM-V, POM-VPS and NFA-VPS categories, is lawfully required to register with the VMD before trading.

The change only applies to new applicants. Retailers already listed on the VMD's Register of Online Retailers or registered under the Accredited Internet Retailer Scheme (AIRS) do not need to do anything.