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RSA launches new online claims system
The new system is being introduced to MORE TH>N, John Lewis, Tesco and Argos pet insurance customers.
Vets will no longer need to complete and countersign insurance claim forms

Insurance provider RSA has launched a new online system for pet owners to submit ongoing medication claims.

The new system is being introduced to MORE TH>N, John Lewis, Tesco and Argos pet insurance customers and means that claim forms are no longer required.

In a press release, RSA said vets will no longer need to complete and countersign insurance claim forms for pets that require repeat prescriptions. Customers can instead log-in to their online portal and submit their veterinary invoices.

New claim forms can also be downloaded from the portal but will need to be completed by both the customer and vet. Once completed, the form can be scanned and emailed to the insurer, together with any relevant bills and notes.

“We know that when an animal is sick or injured both the vet and the owner want to be able to help as quickly as possible,” said MORE TH>N’s director of pet claims Andrew Moore. “The new portal speeds up the process of a claim, meaning it is more efficient for both parties and ultimately, it means pets can be treated quicker.”

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Applications open for MMI research grants

News Story 1
 RCVS' Mind Matters Initiative (MMI) has launched round two of its veterinary mental health research grants.

Researchers have until 11.59pm on Wednesday, 28 May 2025 to apply for a grant for research which reflects MMI's 2025 focus areas.

Only one Impact Grant was awarded last year, and so this year there are two Discovery Grants and one Impact Grants available. Each Discovery Grant is worth £5,000 and the Impact Grant is worth £15,000.

For more information or to apply, email researchgrants@rcvs.org.uk to contact the MMI team.

 

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News Shorts
BBC Radio 4 documentary addresses corporate fees

BBC Radio 4's File on 4 Investigates has released a documentary exploring how corporate-owned veterinary practices may be inflating bills to increase profit.

Released on 15 April, 'What's Happening To Your Vet Bills?' revealed the policies which many corporate groups have in place to increase their profits. This included targets and upgrades which veterinary teams are tasked with meeting on a regular basis.

It also features Anrich Vets, an independently-owned practice based in Wigan. Following the case of Staffordshire terrier Benjy, who is diagnosed with a tumour, the documentary shares how the team were able to offer contextualised care and advice to make the procedure as affordable as possible for his owners.

The documentary can be heard on demand on BBC iPlayer.