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How to manage and resolve conflict
It is the leader's role to manage and resolve conflict.

Performance coach Katherine Eitel advises delegates at BSAVA Congress 

No one likes conflict, but it is the leader's role to manage and resolve it. Performance coach Katherine Eitel gave some excellent advice on how to do this in her lecture at BSAVA Congress in Birmingham (5-8 April).

She said before the leader/manager steps into a conflict conversation, they need to have decided what their role in the conflict has been and take on responsibility for this. They need to challenge their belief systems so that they behave in a truly neutral manner and handle the conversation from a positive place without negative thoughts.

When handling conflict conversations it is helpful to consider these four important words:

Gift - see conflict as a gift. Do not shy away from it, but see it as an opportunity to sort out a problem

Expectation - expect the conversation to go well and that at the very least you will learn from it

Choice - remember that everyone has a choice, but your standards are set in stone. If someone does choose not to follow them, perhaps they should choose a different job or role

Open - always remain open to the thought that your ideas are not necessarily the only right ones.

Katherine said there are a number of rules of engagement for conflict conversations.
There should be no 'talking backwards' - always move forward with issues.

No two people see the past equally, they will have their own versions of what might have occurred. It is important to accept this and move on to solutions rather than arguing.

Katherine also suggested using the following ARCH acronym:

A - agree to acknowledge any issues and find mutual goals
R - request a new agreement
C - clarify what has been agreed people do not always hear or understand what you think they do
H- always leave people with hope.

 

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Prof Joanne Webster elected as Fellow of the Royal Society

News Story 1
 Joanne Webster, a professor of parasitic diseases at the RVC, has been elected as a Fellow of the Royal Society (FRS).

An infectious disease expert, Prof Webster is known for promoting a One Health approach to disease control.

She completed her doctoral research in zoonotic disease and parasite-host interactions, and has since earned widespread recognition for contributions to parasitology and global health.

Prof Webster said: "I am truly honoured, and somewhat stunned, to be recognised alongside such an exceptional group of scientists." 

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News Shorts
Germany FMD import restrictions eased

The UK government has lifted the import restrictions placed on FMD-susceptible commodities from Germany.

The decision comes after the country was recognised as foot-and-mouth disease free without vaccination on 14 May.

Imports of FMD-susceptible animals and their by-products from Germany were originally banned, after the country reported a case of FMD near Brandenburg in January. In March, the UK government permitted imports from outside of the outbreak zone.

Germany will now be able to import FMD-susceptible animals and their by-products into the UK, providing they meet other import conditions.

The decision follows rigorous technical assessment of measures in Germany. Defra says it will not hesitate respond to FMD outbreaks.