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How to manage and resolve conflict
It is the leader's role to manage and resolve conflict.

Performance coach Katherine Eitel advises delegates at BSAVA Congress 

No one likes conflict, but it is the leader's role to manage and resolve it. Performance coach Katherine Eitel gave some excellent advice on how to do this in her lecture at BSAVA Congress in Birmingham (5-8 April).

She said before the leader/manager steps into a conflict conversation, they need to have decided what their role in the conflict has been and take on responsibility for this. They need to challenge their belief systems so that they behave in a truly neutral manner and handle the conversation from a positive place without negative thoughts.

When handling conflict conversations it is helpful to consider these four important words:

Gift - see conflict as a gift. Do not shy away from it, but see it as an opportunity to sort out a problem

Expectation - expect the conversation to go well and that at the very least you will learn from it

Choice - remember that everyone has a choice, but your standards are set in stone. If someone does choose not to follow them, perhaps they should choose a different job or role

Open - always remain open to the thought that your ideas are not necessarily the only right ones.

Katherine said there are a number of rules of engagement for conflict conversations.
There should be no 'talking backwards' - always move forward with issues.

No two people see the past equally, they will have their own versions of what might have occurred. It is important to accept this and move on to solutions rather than arguing.

Katherine also suggested using the following ARCH acronym:

A - agree to acknowledge any issues and find mutual goals
R - request a new agreement
C - clarify what has been agreed people do not always hear or understand what you think they do
H- always leave people with hope.

 

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VET Festival returns for 2022

News Story 1
 VET Festival, the unique CPD opportunity, is returning for 2022, running from 20 to 21 May.

The outdoor event, held at Loseley Park in Guildford, will feature 17 education streams, with a dedicated stream covering veterinary wellness, leadership and management topics. The festival will feature veterinary speakers from around the world, with the opportunity to collect 14 hours of CPD across the two-day event.

Alongside veterinary education, VET Festival will also offer wellbeing activities such as yoga and mindfulness activities, with the popular VETFest Live Party Night making a return for 2022.

Tickets available here.  

Click here for more...
News Shorts
VMD to offer training course for veterinary dispensary managers

The VMD is planning to run a Veterinary Dispensary Manager training course in May 2022, which will provide an overview of running a practice dispensary effectively, whilst working within the confines for retail supply of veterinary medicines.

Training will be provided in a blended format, with talks and workshops to give practical examples of the learning given.

Attendees will receive a VMD certificate of attendance upon completion of the course, and the training will cost £395. More information can be found here