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How to manage and resolve conflict
It is the leader's role to manage and resolve conflict.

Performance coach Katherine Eitel advises delegates at BSAVA Congress 

No one likes conflict, but it is the leader's role to manage and resolve it. Performance coach Katherine Eitel gave some excellent advice on how to do this in her lecture at BSAVA Congress in Birmingham (5-8 April).

She said before the leader/manager steps into a conflict conversation, they need to have decided what their role in the conflict has been and take on responsibility for this. They need to challenge their belief systems so that they behave in a truly neutral manner and handle the conversation from a positive place without negative thoughts.

When handling conflict conversations it is helpful to consider these four important words:

Gift - see conflict as a gift. Do not shy away from it, but see it as an opportunity to sort out a problem

Expectation - expect the conversation to go well and that at the very least you will learn from it

Choice - remember that everyone has a choice, but your standards are set in stone. If someone does choose not to follow them, perhaps they should choose a different job or role

Open - always remain open to the thought that your ideas are not necessarily the only right ones.

Katherine said there are a number of rules of engagement for conflict conversations.
There should be no 'talking backwards' - always move forward with issues.

No two people see the past equally, they will have their own versions of what might have occurred. It is important to accept this and move on to solutions rather than arguing.

Katherine also suggested using the following ARCH acronym:

A - agree to acknowledge any issues and find mutual goals
R - request a new agreement
C - clarify what has been agreed people do not always hear or understand what you think they do
H- always leave people with hope.

 

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Budding 'Dr Dolittles' sought for writing competition

News Story 1
 Vets are being invited to enter a writing competition run by the Page Turner Awards for a chance to get their story published or even made into a film.

Dubbed the 'Rolls Royce' of writing awards, the Page Turner competition provides an opportunity for aspiring writers to submit unpublished fiction and non-fiction work to be read by a panel of influential players in the publishing industry.

A spokesperson said: 'Do you think of yourself as a magical healer, like Dr Dolittle. Or maybe you have a story to share about the times when, sadly, animals can't be treated, and pet owners reflect on those moments they took for granted."

For more information, visit pageturnerawards.com 

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News Shorts
Avian influenza confirmed in Lancashire

A case of highly pathogenic (HPAI H5N8) avian influenza has been confirmed in two captive peregrine falcons on a non-commercial, non-poultry premises near Skelmersdale, West Lancashire.

Following a risk assessment, APHA has declared that no disease control zones have been put in place surrounding this non-commercial, non-poultry premises.

Eighteen cases of HPAI H5N8 have now been identified in poultry and other captive birds in England. A housing order for poultry and captive birds introduced by Defra to control the spread of the disease expired on 31 March, although bird keepers in England are still required by law to comply with biosecurity measures.

For more information, please click here.