Cookie use on MRCVSonline
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive all cookies.
If you would like to forward this story on to a friend, simply fill in the form below and click send.

Your friend's email:
Your email:
Your name:
 
 
Send Cancel

Becoming a Sunday Times Best Company
Kristie Faulkner of Whitecross Vets spoke about the benefits of the scheme at BSAVA Congress
Kristie Faulkner speaks at BSAVA Congress

The Sunday Times 100 Best Companies scheme is designed to measure the success of team engagement within companies and is based on eight key workplace factors. Kristie Faulkner of Whitecross Vets spoke at BSAVA Congress (5-8 May) about her experience of the scheme.

The scheme looks at how well a company achieves in the following areas:
  • leadership
  • culture
  • management
  • the Company ethos
  • personal growth
  • the team ethos
  • wellbeing
  • a fair deal
Personal questionnaires on all these topics are given to all staff and are not seen by anyone else in the company.

Kristie spoke about the benefits of the scheme, saying that you really find out how your teams feel about so many issues. You learn about yourselves as managers, teamwork improves, new talent is attracted to the practice and it is good for PR, she said.

From the scheme, Whitecross Vets learned they were working the right way because of the high scores they achieved. However, they discovered that their front of house teams felt they did not receive a fair deal and their nurses wished for more training and development. Buying into the scheme provides a good opportunity for feedback and listening in numerous areas and it inspires improvement.

The group has been in the scheme for six years and has grown from eight to 18 practices over that time. Whitecross has built on what they have learnt from the scheme each year with improvements in communication, such as their in-house magazine and their weekly catch up email to all team members.

Their aim is to create a culture of fun and hard work. They have their own annual congress, provide CPD trips abroad, days off for birthdays and PETernity days for those who acquire new pets. Improved CPD allowances have also been introduced with learning for all the team. Team spirit is seen as very important, so team activities are greatly encouraged.

They have addressed team wellbeing, providing counselling, better working rotas and longer holidays and improved pensions and other benefits for their staff. They also encourage team members to 'give something back' by allowing them five 'donation' days a year when they can carry out voluntary work.

Kristie told the delegates that taking part in the Sunday Times 100 Best Companies scheme has really helped Whitecross Vets to see not just where they were doing well, but where they needed to improve. As long as the need for improvement is taken on board, Kristie said she would recommend taking part in the scheme to all medium to large practices.

Become a member or log in to add this story to your CPD history

WellVet launches spring series of wellbeing talks

News Story 1
 A new spring series of wellbeing talks designed to tackle some of the issues faced in veterinary practices is launching on Saturday (27 February). Hosted by WellVet and Boehringer Ingelheim, the talks will focus on simple, practical tips to improve personal and team wellbeing.

Six 30-minute presentations will be hosted by leading coaching professionals, including Libby Kemkaran, Adrian Nelson-Pratt and occupational psychologist professor Elinor O'Connor. The events will be streamed live on the WellVet Facebook page and can be watched back at any time. For more information, visit wellvet.com 

Click here for more...
News Shorts
2021 NOAH Compendium now available

The 2021 edition of the NOAH Compendium of Data Sheets for Animal Medicines has been published.

Published annually by NOAH, this book is sent to every veterinary practice in the UK for free. The 2021 edition includes an even larger range of products than previous years.

Chief executive Dawn Howard stated that NOAH will shortly be launching a survey for practices on the Compendiums effectiveness.

She added: "Our survey will give users of the Compendium the opportunity to say how they think we can improve it to assist them in prescribing veterinary medicines and advising animal keepers on their use. We look forward to getting your views."