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Blaming, excuses and mindset
Anne-Marie Svendsen Aylott spoke at BSAVA Congress.
How changing the way you think and speak can help change practice culture

At the BSAVA Congress in Birmingham today (5 April), Anne-Marie Svendsen Aylott looked at mindset theories to help explain blame culture within the veterinary practice.

She explained that research has identified two mindset theories - the entity theory and the incremental theory. Those who have an entity mindset will consider that everyone is the same and that no-one can change, including themselves. Incremental mindset individuals, on the other hand, have a more open attitude, believing that things and people can change.

Those with an incremental mindset believe that people can change and develop and that success is driven by effort, discipline, strategic approaches and learning new things. Essentially they believe that everyone is born equal and that all people have the possibility to grow change and develop.

Entity mindset behaviours are characterised by a lack of confidence, lower than expected performance, low levels of resilience, blaming and making excuses, poor coping mechanisms, being judgemental, having a defensive reaction to feedback and negative emotions.

Leaders and managers with an entity mindset will clearly influence their teams and colleagues in a negative direction. Employees will concentrate on mistakes, be resistant to new systems and protocols, make excuses and have an increased anxiety at the prospect of making a mistake. Even a few people within the price with such mindsets can eventually affect the attitudes of the whole practice.

So, asked Anne- Marie, how can blame culture and entity mindsets be changed?
She explained that first, you have to identify the practice culture that you want and then set in place systems and processes and the protocols to support them. You then set the example by embracing the incremental mindset attitude.

Adopting this mindset embraces resilience and optimism, encourages performance, team spirit and learning. Slowly, over time, attitudes will begin to change the practice, she said.

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Laura Muir wins gold at Commonwealth Games

News Story 1
 Veterinary surgeon and Olympic silver-medalist Laura Muir scooped the gold medal in the 1500m final Commonwealth Games on Sunday.

Winning Scotland's 12th title of the games, Muir finished in four minutes 2.75 seconds, collecting her second medal in 24 hours.

Dr Muir commented on her win: "I just thought my strength is in my kick and I just tried to trust it and hope nobody would catch me. I ran as hard as I could to the line.

"It is so nice to come here and not just get one medal but two and in such a competitive field. Those girls are fast. It means a lot." 

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News Shorts
Views sought on NOAH Compendium

Users of the National Office of Animal Health (NOAH) Compendium app and website are being asked to share their views on how it can be improved.

In a new survey, users are asked about some suggested future developments, such as notifications for new and updated datasheets, sharing links to datasheets, and enhanced search functionality.

It comes after NOAH ceased publication of the NOAH Compendium book as part of its sustainability and environmental commitments. The website and the app will now be the main routes to access datasheets and view any changes.