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Reviewing your organisational culture
Culture impacts on veterinary practice in almost all areas.
What makes your practice stand out from the crowd?

Your organisational culture is what makes you stand out from the crowd. It helps to promote your business and makes you a place where people want to work and to stay.

Speaking at the SPVS/VMG Congress in January, business support manager Fiona Nichol described culture as the day to day interactions and values within a group. She explained how culture encompasses behaviour, tradition, practice history, values and rituals.

Culture impacts on veterinary practice in almost all areas, affecting training and development, teamwork, fairness, relationship skills and the way employees are recognised and rewarded. A good culture in a practice will help to retain employees, increase productivity and definitely improves staff/client engagement.

Cultures of course vary. In the case of the Apple brand, Steve Jobs maintained a culture of secrecy because he did not want information about his new products to be leaked. His employees adhere to this culture and his business is highly successful. Compare this with the recent Uber failure, where there were no defined rules of engagement and no set culture for the organisation.

Fiona talked about two culture models - those of Charles Handy, an Irish author and philosopher specialising in organisational behaviour management, and Ed Schein, an influential writer on organisational culture.

Handy looked at four different kinds of culture that can exist within organisations: power culture, where few have the power to make decisions; task culture, where individuals have specialist skills and responsibilities based on their tasks; role culture, which is based on roles and responsibilities, and person culture, where individuals see themselves as greater than the organisation and play by their own rules.

The Schein model describes three levels of culture: artefacts (for example, a visual culture where uniform and brands play an important part), espoused values - where the business plan and the goals are paramount, and thirdly assumptions and benefits - which concentrates on behaviours attitudes and unconscious beliefs.

Fiona quoted Peter Drucker, who is known as the 'father of management thinking'. She said that 'organisational culture eats strategy for breakfast, lunch and dinner' to illustrate that no matter what your strategy may be, the culture of your organisation will override it.

She described cultural types such as 'flexible overstable' (ie. adaptive and dynamic versus orderly and controlled), and 'internal over external' (ie. inward and inclusive versus external and outgoing).

Fiona stressed the importance of reviewing your practice culture. This can be achieved by using internal focus groups and by creating a vision for the future with short-term wins. Her recipe for creating and maintaining a good practice culture was to define it, teach it, live it, measure it and reward it.

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Webinar to explore the meaning of veterinary leadership

News Story 1
 The WSAVA has announced a free webinar exploring the meaning of veterinary leadership in the 21st century.

Taking place at noon on Tuesday, October 19, the webinar will explore the role of veterinary professionals in leading on animal welfare, the leadership competencies required of all veterinary professionals, and the effects of leadership style on teams.

The webinar, which ends with a Q&A session, will be moderated be WSAVA President Dr Siraya Chunekamrai and led by Veterinary Management Group President Richard Casey. For more information and to access the event, click here

Click here for more...
News Shorts
Horiba announces veterinary haematology webinar

Horiba Medical has announced a free webinar providing practical insight on best practice in veterinary haematology. Entitled 'In practice haematology - Beyond the pale!' the webinar will be presented by Ronnie Barron from the University of Glasgow Veterinary School.

Ronnie's presentation, which will conclude with a Q&A session, will look at QC and artefacts of sample quality and review the effects of different pathologies. Using images, photomicrographs and video links, he will also explain the techniques and equipment needed to complement analytical automation to confirm results quality.

The webinar takes place on Thursday, October 28 (7.30-9pm). For more details and to register, click here.