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Client care event to return this year
receptionist
CX Congress is the only national CPD event for veterinary customer care professionals.
CX Congress provides CPD for veterinary receptionists

The UK's only CPD event for customer care professionals is set to return for a second year. The CX Congress is run by the Cxclub, which endeavours to put customer service at the heart of veterinary practice.

Last year, the event saw veterinary receptionists gathered together for their first dedicated congress on improving client care.

Topics covered included the use of technology to enhance customer experience, coping with the last consult and improving client care for blind and partially sighted people.

The next event in June will have a 'how to' theme, with six interactive sessions focusing on a different aspect of customer care. Carolyn Crowe will explore the different personality types of clients, while Yolande Jansen will discuss the crucial role of body language in communication.

Tickets are selling out fast for the congress, which will take place at the same place and time as last year, at East Midlands Airport on 25 June, 2016.

For more information see www.cxclub.care or call 01476 565343

Become a member or log in to add this story to your CPD history

Voting opens for BEVA Council

News Story 1
 Eligible members of BEVA will be able to vote for their Council team until Monday, 17 August 2026. Members will have received an election email on 17 July.

There are five candidates standing for four available places on Council. They are:

  • Alexandre Triguino
  • Angela Jones
  • Beth Bryant
  • Holly Rees
  • Hugh Somerville
Full profiles for each candidate can be found on the BEVA website. 

Click here for more...
News Shorts
Government releases latest bluetongue statistics

APHA has confirmed the number of bluetongue cases that have been logged in the UK since 1 July 2026.

The total number of BTV-3 cases, as of 6 August, is 187. This includes 183 cases in England and four cases in Wales.

There have been no recorded cases in Scotland and Northern Ireland.

The location of premises in Great Britain where at least one animal has tested positive by PCR for BTV-3, BTV-8 or BTV-12 is available on the bluetongue case map. All livestock keepers in Great Britain are urged to familiarise themselves with nation-specific bluetongue control policies.

Bluetongue virus is a notifiable disease. It is a legal requirement that any suspicions, even if livestock has been vaccinated, are reported immediately.