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One in 10 not happy with pet insurance
pet insurance form
For 16 per cent of the survey's respondents, regular communication with their pet insurer was 'poor' or 'very poor'.
Cost and communication cited as top gripes, survey finds

Over one in 10 pet owners are unhappy with their insurance provider, according to a new survey carried out by Which?

Poor communication and value for money were found to be the top gripes, in the insurance company's study of around 2,000 pet owners.

Some 8 per cent of policy holders said they were 'unhappy' with their provider, while 3 per cent were 'very dissatisfied'.

For 16 per cent of the survey's respondents, regular communication with their pet insurer was 'poor' or 'very poor' and 12 per cent felt that value for money and the product itself was 'very poor'.

About a third of the participants had made a claim in the past 12 months, of which one in seven had problems with getting it paid.

According to the Association of British Insurers, 3 million of the country's pet owners have insurance. Providers pay a staggering £1.6 million a day in claims, with the average payment being £679.

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Birmingham Dogs Home makes urgent appeal

News Story 1
 Birmingham Dogs Home has issued an urgent winter appeal as it faces more challenges over the Christmas period.

The rescue centre has seen a dramatic increase in dogs coming into its care, and is currently caring for over 200 dogs. With rising costs and dropping temperatures, the charity is calling for urgent support.

It costs the charity £6,000 per day to continue its work.

Fi Harrison, head of fundraising and communications, said: "It's heart-breaking for our team to see the conditions some dogs arrive in. We really are their last chance and hope of survival."

More information about the appeal can be found here. 

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News Shorts
Avian flu confirmed at premises in Cornwall

A case of highly pathogenic avian influenza H5N1 has been detected in commercial poultry at a premises near Rosudgeon, Cornwall.

All poultry on the infected site will be humanely culled, and a 3km protection zone and 10km surveillance zone have been put in place. Poultry and other captive birds in the 3km protection zone must be housed.

The case is the second avian flu case confirmed in commercial poultry this month. The H5N5 strain was detected in a premises near Hornsea, East Riding of Yorkshire, in early November. Before then, the disease had not been confirmed in captive birds in England since February.

The UK chief veterinary officer has urged bird keepers to remain alert and practise robust biosecurity.

A map of the disease control zones can be found here.