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New initiative to boost client care
receptionist with client in practice
Cx Club hopes to boost learning resources for veterinary customer care teams.
Onswitch announce the launch of Cx Club

In a bid to improve learning resources for customer care teams in the veterinary sector, Onswitch has launched a new initiative - Cx Club.

The resource is available to anyone working in customer experience and aims to boost the client care offered by veterinary practices.

Onswitch managing director Alison Lambert said: "Whilst customer care is now receiving more focus from enlightened practices and managers, the provision of learning resources for the customer care team still lags far behind clinical CPD.

"For a service industry, the veterinary sector has been very slow to acknowledge the importance of providing a great service to our paying clients."

The company will hold the first Cx Congress this June, welcoming customer care teams from equine and small animal primary and referral practices.

Alison says the one-day event will bring together experts and customer care teams for the first time, allowing them to share best practice and learn from the provision of customer services in other sectors.

For more information, visit www.cxclub.care or www.onswitch.co.uk.

Become a member or log in to add this story to your CPD history

Applications open for MMI research grants

News Story 1
 RCVS' Mind Matters Initiative (MMI) has launched round two of its veterinary mental health research grants.

Researchers have until 11.59pm on Wednesday, 28 May 2025 to apply for a grant for research which reflects MMI's 2025 focus areas.

Only one Impact Grant was awarded last year, and so this year there are two Discovery Grants and one Impact Grants available. Each Discovery Grant is worth £5,000 and the Impact Grant is worth £15,000.

For more information or to apply, email researchgrants@rcvs.org.uk to contact the MMI team.

 

Click here for more...
News Shorts
Germany livestock import ban lifted

The UK government has amended its ban on the import of livestock, meat and dairy products from Germany.

Defra said the decision follows 'rigorous technical assessment' of the measures applied and the current situation. "If the situation changes, we will not hesitate to take necessary action in response to the FMD outbreaks in the European Union to protect our domestic biosecurity," it said.

The ban was implemented in January following an outbreak of foot and mouth disease (FMD) near Berlin. Personal imports of meat, milk and dairy products will remain in place at a country level.