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Course asks vet teams to consider human factors
The free course suggests that analysing human factors and systems can improve veterinary outcomes.
The RCVS Knowledge course supports analysis of human interactions.

The Royal College of Veterinary Surgeons (RCVS) has released new resources to support veterinary professionals with analysing human interactions and processes.

The online course, published for free on RCVS Knowledge, suggests that, by analysing human factors carefully, veterinary professionals can improve their veterinary outcomes.

Quality Improvement Boxset – Introduction to Human Factors and Systems Thinking will provide learners with the non-technical skills to improve quality of care, patient safety and team wellbeing. It includes learning materials, tools and templates to aid with learning and implementing the skills.

The ‘human factors’ lessons will address interactions between people and their environment, which veterinary teams can interpret to optimise patient care and outcomes. Meanwhile ‘system factors’ topics consider the role of well-designed systems to achieve better results.

The practical course has been produced through collaboration from Human Factors and Systems Thinking experts in both veterinary and human medicine fields.

Veterinary professionals are encouraged to reflect upon and share the learnings across the team, so that the full practice can implement new techniques to the benefit of patients, clients and team members.

The course, which forms part of the seventh series of the Quality Improvement Boxset, is designed to be accessible for the whole veterinary team.

Pam Mosedale, Quality Improvement Clinical Lead at RCVS Knowledge: “Every veterinary professional wants to achieve good outcomes, but the role that Human Factors and systems can play is sometimes overlooked.

“Making sure that your processes are well-designed, and understanding how the people in your team interact with them can optimise the quality of care you provide, while improving team wellbeing,”

The Introduction to Human Factors and Systems Thinking series from the QI boxset can be found on RCVS Knowledge.

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Special imports digital service set to change

News Story 1
 From Monday, 15 July, Special Import Certificate (SIC) applications will only be accepted via the Veterinary Medicines Directorate's (VMD's) new special imports digital service.

The original online special import scheme will be decommissioned. The VMD says that the new service is easier to use, more secure and reliable, and meets accessibility legislation.

The VMD is urging veterinary surgeons who have not yet signed up for the new service to do so before 15 July. The new digital service can be accessed here

Click here for more...
News Shorts
RCVS course explains concerns process

A free, online course from the RCVS Academy has been launched, designed to clarify RCVS' concerns procedure.

The content will give veterinary surgeons and veterinary nurses a better understanding of the process, and what they can expect if a concern is raised about them. It includes details of common concerns.

The interactive resource has been developed in collaboration with Clare Stringfellow, case manager in the RCVS Professional Conduct Team.

Ms Stringfellow said: "We appreciate that concerns can be very worrying, and we hope that, through this course, we can give vets and nurses a better understanding of the process and how to obtain additional support."

The course can be accessed via the RCVS Academy. Users are encouraged to record their learning for CPD.