Your data on MRCVSonline
The nature of the services provided by Vision Media means that we might obtain certain information about you.
Please read our Data Protection and Privacy Policy for details.

In addition, (with your consent) some parts of our website may store a 'cookie' in your browser for the purposes of
functionality or performance monitoring.
Click here to manage your settings.
If you would like to forward this story on to a friend, simply fill in the form below and click send.

Your friend's email:
Your email:
Your name:
Send Cancel

Guide released for managing rudeness in practice
Dr Irwin's research revealed long-term impacts to rudeness in practice.
The advice addresses incivility from clients and colleagues.

A practical guide has been published, designed to provide veterinary staff with the support they need to address incivility in the workplace.

Developed by the University of Aberdeen, in partnership with leading organisations and figures, the resources are intended to support those in practice with navigating rudeness from clients and colleagues.

The resources follow research from Amy Irwin, which revealed that experiencing incivility in a veterinary practice could result in negative, long-lasting effects for veterinary staff. This included reduced job satisfaction, reduced wellbeing, higher risk of burnout and higher likelihood of team members quitting.

The advice has been developed through collaboration with industry experts and other organisations. It also responds to findings from other research from Dr Irwin, which examined the ways that veterinary staff respond depending on the source of the rudeness (from clients or colleagues) and the type of behaviour (being ignored or demeaning comments).

As well as addressing the consequences of rudeness, the guide also includes information on how staff should respond to rudeness and how to develop a more supportive practice environment.

The guide consists of several sections which include advice on the perception of rudeness, why it happens, how to respond, support for mental wellbeing and how practices can support staff. There are also sections exploring neurodivergent and student perspectives.

It has been produced as a reference guide, meaning that users will be able to easily find specific sections depending on their needs.

Dr Irwin said: “This guide represents the collective expertise of researchers and veterinary professionals. We have created the guide to provide an evidence-based reference point for anyone struggling with incivility within the veterinary context.”

She added: “We hope this will make an impact in enabling veterinary practitioners to not only navigate difficult situations better but to take action to address incivility and to encourage the development of a civil, supportive place to work.”

Practices can download a free copy of the guide by completing a short online form here.

Image © University of Aberdeen

Become a member or log in to add this story to your CPD history

Charities' XL bully neutering scheme closes

News Story 1
 A scheme that helped owners of XL bully dogs with the cost of neutering has closed to new applications due to high demand.

The scheme, run by the RSPCA, Blue Cross, and Battersea, has helped 1,800 dogs and their owners after XL bullies were banned under the Dangerous Dogs Act.

In England and Wales, owners of XL bully dogs which were over one year old on 31 January 2021 have until 30 June 2024 to get their dog neutered. If a dog was between seven months and 12 months old, it must be neutered by 31 December 2024. If it was under seven months old, owners have until 30 June 2025.

More information can be found on the Defra website. 

Click here for more...
News Shorts
Avian flu cattle outbreak spreads to tenth US state

Cattle in two dairy herds in Iowa have tested positive for highly pathogenic avian influenza (HPAI), making it the tenth state in the USA to be affected by the ongoing outbreak of the disease in cattle.

Since March 2024, more than 80 herds across the USA have been affected by the virus and three dairy workers have tested positive. Authorities have introduced measures to limit the spread of the virus and farmers have been urged to strengthen their biosecurity protocols.

Mike Naig, Iowa secretary of agriculture, said: "Given the spread of highly pathogenic avian influenza within dairy cattle in many other states, it is not a surprise that we would have a case given the size of our dairy industry in Iowa.

"While lactating dairy cattle appear to recover with supportive care, we know this destructive virus continues to be deadly for poultry."