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EmailIphone Application    Posted: 8th December 2011
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Managing Conflict in the Workplace
By Shay and Margaret McConnon

‘Managing Conflict in the Workplace’, written by Shay and Margaret McConnon, is designed to give the reader an understanding of how conflict originates and can quickly spiral out of control whilst giving them the tools and understanding to rectify the situation.

For practice managers, having a loyal and comradely team is essential to the smooth running of a practice. Workplace conflict not only causes emotional distress for all those involved, but can have financial consequences as well. If people leave due to ongoing hostility, there are ramifications in all areas of the business: the upset of losing an employee, the expense and time of recruiting and training a new person, the team’s morale and ultimately client satisfaction. As the book states: “Unmanaged conflict is the largest reducible cost for many organisations and it is usually the least recognised.”

This book provides practice managers with the necessary skills for successfully managing conflict and getting to the root cause of most workplace disagreements. It not only gives you pointers on dealing with actual outcomes of conflict, but also enables you to identify signs of trouble before it can develop further.

‘Managing Conflict in the Workplace’ also includes a self evaluation exercise, which enables you to learn your own preferences and styles when it comes to managing conflict. As the book helps you to discover, knowing yourself and your own character traits is equally as important as knowing how to recognise similarities and differences in your colleagues.

Managers armed with this cleverly written guide will be well equipped to step in and settle work disputes with the minimum amount of disruption and stress. Although not specifically aimed at the veterinary industry, the book is still incredibly useful for practice managers who have to lead and look after a number of team members.

Author: Shay and Margaret McConnon
Publisher: howtobooks
Price: ￡9.99

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Defra shares new Sanitary and Phytosanitary guidance

News Story 1
 Defra has published guidance for the vet sector ahead of a proposed UK-EU Sanitary and Phytosanitary agreement.

The agreement, which will change the movement and trade of animals and related products, could see reductions in checks, paperwork and certification. As well as describing regulatory developments, the advice highlights the importance of animal ID, registration and traceability in disease control and other compliance arrangements.

The guidance can be found here. More detail is expected as negotiations progress. 

Click here for more...
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Lords Committee opens Pet Parasite Medication inquiry

The House of Lords Environment and Climate Change Committee will launch its inquiry into Pet Parasite Medication (PPM) on Wednesday (3 June).

Focusing on treatments containing fipronil and imidacloprid, the inquiry will seek to understand distribution pathways and the impacts of PPM use and non-use on biodiversity and human health. It will also cover current regulation, monitoring, and the potential implications for pets and their owners.

The committee will hear evidence from environmental non-governmental organisations and research institutes. The public can follow the proceedings live on Parliament TV or in person in the Palace of Westminster.