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Cx Congress 2020 details announced
The first day of the event will focus in detail on the topic of communication in difficult situations.

Two day event focuses on communication in practice

The Onswitch team has announced the schedule for its annual customer experience event, Cx Congress 2020, which will take place in June.

The event, which is now in its sixth year, will take place on the 12 and 13 June at the De Vere East Midlands Conference Centre.

On Friday delegates are invited to attend a full day of sessions taking a ‘deep dive’ into communication with both clients and colleagues in difficult situations. This day of evidence-based practical learning will be delivered by Professor Cindy Adams, co-author of Skills for Communicating in Veterinary Practice.

Professor Adams works at the University of Calgary’s Department of Veterinary Clinical and Diagnostic Sciences, teaching in all three years of the Clinical Communication Program/Professional Skills. She has developed evidence-based communication curricula, along with teaching, learning and evaluation methods for communication skills across the UK, North America and Australia.

Tailored to every member of the practice team, these four complementary sessions run by Professor Adams will focus on:

  • ‘the building blocks of communication’
  • ‘overcoming communication difficulties within teams’
  • ‘what we should be saying but aren’t’
  • ‘when we say things the owner doesn’t want to act on’.

Saturday will be split into four separate streams, offering a variety of content across key topics for delegates to choose from including:

  • front desk
  • consulting
  • leading
  • SQP/farm.

For more information on the event, please visit the Onswitch website, or email info@onswitch.co.uk.

Image (c) Onswitch.

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Vets to run marathon for World Animal Protection

News Story 1
 Two recently graduated veterinary surgeons will be running the London Marathon in April to raise money for the charity World Animal Protection.

Alex Bartlett and Maeve O'Neill plan to run the race together if they are given the same start times.

Dr O'Neill said: "You're always limited in what you can do to help animals, so it is nice to raise money for a charity that helps animals around the world."

Dr Bartlett added: "I have never run a marathon before and am excited to run my first one for such a good cause!"

Both Dr Bartlett and Dr O'Neill have fundraising pages online. 

Click here for more...
News Shorts
BSAVA releases new Guide to Procedures

The British Small Animal Veterinary Association (BSAVA) has published a new edition of its Guide to Procedures for Small Animal Practice.

It has added four new procedures; cystostomy tube placement, endotracheal intubation, point-of-care ultrasound and wet-to-dry dressings.

BSAVA says that it is an essential step-by-step guide to diagnostic and therapeutic procedures performed in practice. The textbook includes new images and illustrations, as well as high-definition videos for use prior to procedures.

Nick Bexfield and Julia Riggs, editors of the new edition, said: "We have built upon the success of the previous editions by responding to the feedback received from the BSAVA readership, and hope this new guide helps to further increase the confidence and accuracy with which these procedures are performed."

Print copies are available in the BSAVA store, with a digital version in the BSAVA library.