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Five must do’s for aviation-style checklists
Phil Bayman shared advice on how to use aviation-style checklists in veterinary practice at CX Congress.

Pilot performance coach shares tips at CX Congress

Picture the scene. A cat has escaped from its carrier and is now on the loose in your busy practice car park. How do you respond to this situation?

You could run around like a headless chicken trying to find the cat, but this could result in injury, stress and a lot of disgruntled clients. Instead, you could follow your animal escape procedure - a step-by-step guide for what to do when somebody’s pet doesn’t quite follow expectations.

Speaking in the ‘Leading’ stream at CX Congress (16 June), combat-pilot performance coach Phil Bayman shared his advice on how to use aviation-style checklists in veterinary practice. Whilst very different industries, there are many similarities between the aviation and veterinary world - most notable of which is that they both involve normal people using lists to complete an array of complicated tasks.

Checklists can help the veterinary team with complicated and uncomplicated scenarios, one-off or infrequent events, theatre preparation and top-level guidance. They can also offer a handrail in times of stress or fatigue. It is important to remember, however, that checklists are just one element of addressing the problem, stressed Phil. Do not let checklists overcome bad processes; it is important to consider the wider picture.

1) Start from the problem

Phil stressed that when creating a checklist, you need to think about what the problem is and what you’re trying to resolve. “If there isn’t a problem then potentially you don’t need to fix it,” he said. To do this, it is important to develop a culture that is robust enough for somebody to identify problems and learn from their experiences.

Some of the reasons why you might wish to create a checklist include grouping certain actions together, sequencing events, and enhancing performance (checklists to give you confidence - e.g did I lock the drugs cupboard?). A checklist can also help to manage risk such as customer complaints, unpaid debts and when staff leave unexpectedly.

2) Communicate with everyone

Every culture in every organisation is different, but when creating a checklist is it important to involve everyone that it could effect. Use difficulties, errors and common struggles as hooks and include senior management, said Phil.

Once designed, it is important to hand the checklist over to somebody that doesn’t know anything about veterinary practice so they can spot errors that you might have overlooked (e.g. incorrect step numbering, grammatical errors and the flow of the checklist). Invite critique from everyone before going live!

3) Avoid capital letters

Phil advised against using all uppercase letters unless you have a very strong point to highlight. Use a normal mix of capital and lower case letters and the checklist will be easier to read.

4) Keep them simple

Some of the best checklists are simple, colourful and plain to read. They should be used as an aide-memoire, but they should also allow for flexibility. E.g. people should be able to deviate from them if they have (and can explain) a better solution.

5) Do a trial run and review

Finally, carry out a trial run of your checklist with your team and follow this up with a review as soon as possible. 

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Amur leopard cubs caught on camera

News Story 1
 A pair of Amur leopards have been captured on camera for the first time since their birth. The Royal Zoological Society of Scotland announced the birth in July, but with human presence being kept to a minimum, it was not known how many cubs had been born.

Motion sensitive cameras have now revealed that two cubs emerged from the den - at least one of which may be released into the wild in Russia within the next two or three years. The Amur leopard habitat is not open to the public, to help ensure the cubs retain their wild instincts and behaviour. Image © RZSS 

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News Shorts
New canine and feline dentistry manual announced

A new canine and feline dentistry and oral surgery manual has been published by the BSAVA. Announcing the news on its website, the BSAVA said this latest edition contains new step-by-step operative techniques, together with full-colour illustrations and photographs.

‘This is a timely publication; veterinary dentistry is a field that continues to grow in importance for the general veterinary practitioner,’ the BSAVA said. ‘The manual has been fully revised and updated to include the most relevant, evidence-based techniques.’

The BSAVA Manual of Canine and Feline Dentistry and Oral Surgery, 4th edition is available to purchase from www.bsava.com/shop