Cookie use on MRCVSonline
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive all cookies.
If you would like to forward this story on to a friend, simply fill in the form below and click send.

Your friend's email:
Your email:
Your name:
 
 
Send Cancel

How to manage and resolve conflict
It is the leader's role to manage and resolve conflict.

Performance coach Katherine Eitel advises delegates at BSAVA Congress 

No one likes conflict, but it is the leader's role to manage and resolve it. Performance coach Katherine Eitel gave some excellent advice on how to do this in her lecture at BSAVA Congress in Birmingham (5-8 April).

She said before the leader/manager steps into a conflict conversation, they need to have decided what their role in the conflict has been and take on responsibility for this. They need to challenge their belief systems so that they behave in a truly neutral manner and handle the conversation from a positive place without negative thoughts.

When handling conflict conversations it is helpful to consider these four important words:

Gift - see conflict as a gift. Do not shy away from it, but see it as an opportunity to sort out a problem

Expectation - expect the conversation to go well and that at the very least you will learn from it

Choice - remember that everyone has a choice, but your standards are set in stone. If someone does choose not to follow them, perhaps they should choose a different job or role

Open - always remain open to the thought that your ideas are not necessarily the only right ones.

Katherine said there are a number of rules of engagement for conflict conversations.
There should be no 'talking backwards' - always move forward with issues.

No two people see the past equally, they will have their own versions of what might have occurred. It is important to accept this and move on to solutions rather than arguing.

Katherine also suggested using the following ARCH acronym:

A - agree to acknowledge any issues and find mutual goals
R - request a new agreement
C - clarify what has been agreed people do not always hear or understand what you think they do
H- always leave people with hope.

 

Become a member or log in to add this story to your CPD history

New app to improve street dog welfare

News Story 1
 A new free app will support vital work in clinics caring for stray dogs around the world, experts say. Created by the University of Edinburgh, the tool allows vets to track the wellbeing of dogs going through catch-neuter-return schemes, which are common in countries with large numbers of strays.

Vets say the welfare of individual dogs can be overlooked during the process of capture, transport or surgery. The app, piloted across Asia and Africa, helps staff to monitor welfare, spot signs of distress and develop strategies to improve care. It was launched at BSAVA Congress on Friday 6 April.  

Click here for more...
News Shorts
Farm to fork traceability championed in new service

Defra has created a new information service to offer farm to fork traceability when the UK leaves the EU. The Livestock Information Service, which is set to be operational from 2019, will identify and track animal movements via electronic IDs, meaning the industry and government are better placed to respond in the event of a disease outbreak.

Environment secretary Michael Gove said: “This service will be instrumental in improving traceability and providing guarantees to consumers about the origin of their food. NFU President Minette Batters, among others, has helped lead the way on this, showing how it will drive a progressive and vibrant livestock industry once we leave the EU.”