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How to manage and resolve conflict
It is the leader's role to manage and resolve conflict.

Performance coach Katherine Eitel advises delegates at BSAVA Congress 

No one likes conflict, but it is the leader's role to manage and resolve it. Performance coach Katherine Eitel gave some excellent advice on how to do this in her lecture at BSAVA Congress in Birmingham (5-8 April).

She said before the leader/manager steps into a conflict conversation, they need to have decided what their role in the conflict has been and take on responsibility for this. They need to challenge their belief systems so that they behave in a truly neutral manner and handle the conversation from a positive place without negative thoughts.

When handling conflict conversations it is helpful to consider these four important words:

Gift - see conflict as a gift. Do not shy away from it, but see it as an opportunity to sort out a problem

Expectation - expect the conversation to go well and that at the very least you will learn from it

Choice - remember that everyone has a choice, but your standards are set in stone. If someone does choose not to follow them, perhaps they should choose a different job or role

Open - always remain open to the thought that your ideas are not necessarily the only right ones.

Katherine said there are a number of rules of engagement for conflict conversations.
There should be no 'talking backwards' - always move forward with issues.

No two people see the past equally, they will have their own versions of what might have occurred. It is important to accept this and move on to solutions rather than arguing.

Katherine also suggested using the following ARCH acronym:

A - agree to acknowledge any issues and find mutual goals
R - request a new agreement
C - clarify what has been agreed people do not always hear or understand what you think they do
H- always leave people with hope.

 

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ISFM announces first veterinary nurse conference

News Story 1
 The International Society of Feline Medicine (ISFM) - the veterinary division of International Cat Care - has announced its first annual conference dedicated to veterinary nurses. The day offers an opportunity to meet up with colleagues and enjoy more than five hours of stimulating CPD.

The conference is being held at the Crowne Plaza Hotel, Stratford-Upon-Avon, on Saturday 15 September 2018. Tickets are £95 per person and include lunch, coffee breaks, downloadable proceedings and CPD certificate. For details and to book your place visit www.eventbrite.co.uk  

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News Shorts
WSAVA awards Australian vet with 'Next Generation’ award

Australian vet Dr Guyan Weerasinghe has been crowned winner of the WSAVA ‘Next Generation’ Veterinary Award. The award recognises those who graduated within the last 10 years and have made a significant contribution to the welfare of companion animals and the veterinary profession as a whole.

Besides maintaining a small animal caseload, Dr Weerasinghe works for the Queensland Government’s Department of Agriculture where he is involved with animal disease surveillance and increasing the public health risks in veterinary practice. He also collaborates on various One Health projects across Australia and gives regular talks on the impact of climate change on animal health and welfare.

Dr Weerasinghe will receive his award at the WSAVA World Congress 2018 (25-28 September).