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Becoming a Sunday Times Best Company
Kristie Faulkner of Whitecross Vets spoke about the benefits of the scheme at BSAVA Congress
Kristie Faulkner speaks at BSAVA Congress

The Sunday Times 100 Best Companies scheme is designed to measure the success of team engagement within companies and is based on eight key workplace factors. Kristie Faulkner of Whitecross Vets spoke at BSAVA Congress (5-8 May) about her experience of the scheme.

The scheme looks at how well a company achieves in the following areas:
  • leadership
  • culture
  • management
  • the Company ethos
  • personal growth
  • the team ethos
  • wellbeing
  • a fair deal
Personal questionnaires on all these topics are given to all staff and are not seen by anyone else in the company.

Kristie spoke about the benefits of the scheme, saying that you really find out how your teams feel about so many issues. You learn about yourselves as managers, teamwork improves, new talent is attracted to the practice and it is good for PR, she said.

From the scheme, Whitecross Vets learned they were working the right way because of the high scores they achieved. However, they discovered that their front of house teams felt they did not receive a fair deal and their nurses wished for more training and development. Buying into the scheme provides a good opportunity for feedback and listening in numerous areas and it inspires improvement.

The group has been in the scheme for six years and has grown from eight to 18 practices over that time. Whitecross has built on what they have learnt from the scheme each year with improvements in communication, such as their in-house magazine and their weekly catch up email to all team members.

Their aim is to create a culture of fun and hard work. They have their own annual congress, provide CPD trips abroad, days off for birthdays and PETernity days for those who acquire new pets. Improved CPD allowances have also been introduced with learning for all the team. Team spirit is seen as very important, so team activities are greatly encouraged.

They have addressed team wellbeing, providing counselling, better working rotas and longer holidays and improved pensions and other benefits for their staff. They also encourage team members to 'give something back' by allowing them five 'donation' days a year when they can carry out voluntary work.

Kristie told the delegates that taking part in the Sunday Times 100 Best Companies scheme has really helped Whitecross Vets to see not just where they were doing well, but where they needed to improve. As long as the need for improvement is taken on board, Kristie said she would recommend taking part in the scheme to all medium to large practices.

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ISFM announces first veterinary nurse conference

News Story 1
 The International Society of Feline Medicine (ISFM) - the veterinary division of International Cat Care - has announced its first annual conference dedicated to veterinary nurses. The day offers an opportunity to meet up with colleagues and enjoy more than five hours of stimulating CPD.

The conference is being held at the Crowne Plaza Hotel, Stratford-Upon-Avon, on Saturday 15 September 2018. Tickets are £95 per person and include lunch, coffee breaks, downloadable proceedings and CPD certificate. For details and to book your place visit www.eventbrite.co.uk  

Click here for more...
News Shorts
WSAVA awards Australian vet with 'Next Generation’ award

Australian vet Dr Guyan Weerasinghe has been crowned winner of the WSAVA ‘Next Generation’ Veterinary Award. The award recognises those who graduated within the last 10 years and have made a significant contribution to the welfare of companion animals and the veterinary profession as a whole.

Besides maintaining a small animal caseload, Dr Weerasinghe works for the Queensland Government’s Department of Agriculture where he is involved with animal disease surveillance and increasing the public health risks in veterinary practice. He also collaborates on various One Health projects across Australia and gives regular talks on the impact of climate change on animal health and welfare.

Dr Weerasinghe will receive his award at the WSAVA World Congress 2018 (25-28 September).