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How to promote preventative healthcare
Always recommend your PHP if the client is in the practice for anything that is included in the plan.
Brian Faulkner highlights five good moments 

We should always make time to promote healthcare in the busy veterinary day - Brian Faulkner suggests how we can do it.

Brian talked his audience through five ways of promoting good preventative healthcare, without comprising either the practice or the client.

1. Vaccine price checker
Talk to clients about the different options they have.

Brian suggests having three:
  • The basic vaccine option - basic price
  • The basic vaccine plus a flea/tick/wormer pack - a value option
  • The healthcare plan - spreading the cost of preventative healthcare

He pointed out that the cost of a vaccine should not lose the practice a potential client, so you also need to give three good reasons why they should chose you.

2. Preventative healthcare plan (PHP)
Always recommend your PHP if the client is in the practice for anything that is included in the plan. The magic phrase is: “Has anyone talked you through our healthcare plan?” It is also worthwhile to have a PHP poster in both the reception area and consulting rooms.

3. Re-check consultation
Look at the patient's record before they arrive to see if they need any vaccination or parasite control etc. It is much better to do this at a re-check, rather than a first consult, and consider offering restart vaccination courses for the price of the booster.

4. Waiting for the booster consult in reception
While the client is waiting the receptionist can ask them to fill in a form about their pet's health. This is useful data collection, helping to keep client records up to date and helps to cleanse records of old data. It is also worth having a space on the form for clients to fill in any symptoms of concern they have for their pet/s as this can help in the consultation

5. Annual booster
Have a policy on practice healthcare and create forms which can be used at the annual booster consultation. This enables the vet to talk the policy through with the client and plan the best healthcare for the pet.

Brian's final message was to make sure that you note any client refusals of offers such as kennel cough vaccination or the four-week free insurance offers, in order to prevent any comeback from the client at a later date.

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Giraffe Conservation Foundation named BVNA’s charity of the year

News Story 1
 BVNA president Wendy Nevins has named The Giraffe Conservation Foundation as the association’s charity of the year for 2017/2018.

The Giraffe Conservation Foundation dedicates its work to a sustainable future for wild giraffe populations. Wendy Nevins said: ‘I have chosen the Giraffe Conservation Foundation for the BVNA Charity of the Year because I have always thought Giraffes were magnificent animals.

‘I also think it is important that we look at the wider issue of conservation and education across all species.’  

News Shorts
Scientists win award for openness in animal research

UK scientists have won an award for the 360ş Laboratory Animal Tours project, which offered the public an online, interactive tour of four research facilities that are usually restricted access.

The project won a public engagement award at the Understanding Animal Research (UAR) Openness Awards, which recognise UK research facilities for transparency on their use of animals in research, as well as innovation in communicating with the public.

The tour was created by the Pirbright Institute, the University of Oxford, the University of Bristol and MRC Harwell Institute.