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First veterinary receptionists’ association launches
"We felt there was a need for a more ‘formalised’ system of training and accreditation."
Professional body offers accreditation and training 

Veterinary receptionists will now be able to join the UK’s first professional body for front-of-house staff in practice.

The British Veterinary Receptionists’ Association (BVRA) was set up by SPVS president Brian Faulkner, and veterinary business consultant, Kay Watson.

Mr Faulkner said: “Modern veterinary practices – which are competing in an increasing competitive, regulated and litigious environment – need veterinary receptionists who have a breadth and depth of skills and knowledge of preventive health care, triaging and prioritising the symptoms, as well as managing increasingly complex payment systems, such as direct online insurance claims and credit plans.

“However, while training exists that covers some aspects of the receptionist’s role, we felt there was a need for a more ‘formalised’ system of training and accreditation to cover the breadth and depth of skills and knowledge needed to flourish in this crucial role in practice.”

BVRA members will be able to study for bronze, silver and gold Accredited Veterinary Receptionist awards.

The association says its ‘teach, task and tell’ approach to the online training allows individual veterinary receptionists to show their understanding of the material, as well as sharing their opinions on how each area is working in their practice and how it could be improved.

Member benefits include:
    •    entitlement to refer to themselves as BVRA members
    •    access to CPD webinars
    •    discounted rates to the BVRA’s CPD events and annual conference
    •    access to the BVRA’s Accredited Veterinary Receptionist award
    •    access to the BVRA discussion forum

Practices can sign up for membership for a cost of £150 per annum, and add as many front-of-house employees as they wish after the first five are included for free.

Become a member or log in to add this story to your CPD history

Rabbit Awareness Week set to return this summer

News Story 1
 Rabbit Awareness Week (RAW) is returning this summer, running from 24-28 June 2024. The theme for this year will be 'Healthy Diet, Happy Bunnies'.

The focus on rabbits' diet comes after the most recent PDSA Animal Wellbeing (PAW) Report report revealed that 42 per cent of veterinary professionals identified inappropriate diet as one of the five most important rabbit welfare issues that need to be address.

The campaign will include veterinary blogs, videos, and digital waiting room resources. Practices can sign up to receive updates about RAW. 

Click here for more...
News Shorts
CVS Group hit by cyber attack

CVS Group, which owns more than 450 veterinary practices in the UK, has been hit by a cyber attack.

In a statement, the group said the incident involved unauthorised external access to a limited number of its IT systems. As soon as the attack was discovered, the group took its IT systems temporarily offline, causing 'considerable operational disruption'.

It has warned that the security steps taken and ongoing plans to move its operational systems and IT infrastructure to the Cloud are likely to have an ongoing impact over a number of weeks.

Due to the risk that personal information was accessed, CVS has informed the Information Commissioner's Office. The company is working with third party consultants to investigate the incident.