Cookie use on MRCVSonline
We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we will assume that you are happy to receive all cookies.
If you would like to forward this story on to a friend, simply fill in the form below and click send.

Your friend's email:
Your email:
Your name:
 
 
Send Cancel

First veterinary receptionists’ association launches
"We felt there was a need for a more ‘formalised’ system of training and accreditation."
Professional body offers accreditation and training 

Veterinary receptionists will now be able to join the UK’s first professional body for front-of-house staff in practice.

The British Veterinary Receptionists’ Association (BVRA) was set up by SPVS president Brian Faulkner, and veterinary business consultant, Kay Watson.

Mr Faulkner said: “Modern veterinary practices – which are competing in an increasing competitive, regulated and litigious environment – need veterinary receptionists who have a breadth and depth of skills and knowledge of preventive health care, triaging and prioritising the symptoms, as well as managing increasingly complex payment systems, such as direct online insurance claims and credit plans.

“However, while training exists that covers some aspects of the receptionist’s role, we felt there was a need for a more ‘formalised’ system of training and accreditation to cover the breadth and depth of skills and knowledge needed to flourish in this crucial role in practice.”

BVRA members will be able to study for bronze, silver and gold Accredited Veterinary Receptionist awards.

The association says its ‘teach, task and tell’ approach to the online training allows individual veterinary receptionists to show their understanding of the material, as well as sharing their opinions on how each area is working in their practice and how it could be improved.

Member benefits include:
    •    entitlement to refer to themselves as BVRA members
    •    access to CPD webinars
    •    discounted rates to the BVRA’s CPD events and annual conference
    •    access to the BVRA’s Accredited Veterinary Receptionist award
    •    access to the BVRA discussion forum

Practices can sign up for membership for a cost of £150 per annum, and add as many front-of-house employees as they wish after the first five are included for free.

Become a member or log in to add this story to your CPD history

Gucci pledges to go fur-free

News Story 1
 Italian fashion house Gucci has announced that it will no longer use animal fur in its designs. Gucci’s president & CEO Marco Bizzarri made the announcement on Wednesday (October 11) at The London College of Fashion.

The move follows a long-standing relationship with The Humane Society of the United States and LAV - members of the international Fur Free alliance. Gucci’s fur-free policy includes mink, coyote, raccoon dog, fox, rabbit, karakul and all other species bred or caught for fur.  

News Shorts
Avian flu text alert service launched in Northern Ireland

A new text system to alert bird keepers to the threat of avian flu has been launched in Northern Ireland. The service will enable bird keepers to take action to protect their flock at the earliest opportunity.

Keepers who have already provided NI's Department of Agriculture with a valid mobile number have automatically been subscribed to the service and notified by text. Bird keepers who have not yet received a text should text ‘BIRDS’ to 67300 to register.