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First veterinary receptionists’ association launches
"We felt there was a need for a more ‘formalised’ system of training and accreditation."
Professional body offers accreditation and training 

Veterinary receptionists will now be able to join the UK’s first professional body for front-of-house staff in practice.

The British Veterinary Receptionists’ Association (BVRA) was set up by SPVS president Brian Faulkner, and veterinary business consultant, Kay Watson.

Mr Faulkner said: “Modern veterinary practices – which are competing in an increasing competitive, regulated and litigious environment – need veterinary receptionists who have a breadth and depth of skills and knowledge of preventive health care, triaging and prioritising the symptoms, as well as managing increasingly complex payment systems, such as direct online insurance claims and credit plans.

“However, while training exists that covers some aspects of the receptionist’s role, we felt there was a need for a more ‘formalised’ system of training and accreditation to cover the breadth and depth of skills and knowledge needed to flourish in this crucial role in practice.”

BVRA members will be able to study for bronze, silver and gold Accredited Veterinary Receptionist awards.

The association says its ‘teach, task and tell’ approach to the online training allows individual veterinary receptionists to show their understanding of the material, as well as sharing their opinions on how each area is working in their practice and how it could be improved.

Member benefits include:
    •    entitlement to refer to themselves as BVRA members
    •    access to CPD webinars
    •    discounted rates to the BVRA’s CPD events and annual conference
    •    access to the BVRA’s Accredited Veterinary Receptionist award
    •    access to the BVRA discussion forum

Practices can sign up for membership for a cost of £150 per annum, and add as many front-of-house employees as they wish after the first five are included for free.

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Campaign highlights ‘devastating impact’ of smoking around pets

News Story 1
 Leading vet charity PDSA has launched a campaign highlighting the ‘devastating impact’ that smoking can have on pets. The launch coincides with National No Smoking Day (14 March 2018) and aims to raise awareness of the risks of passive smoking and how to keep pets safe.

“Recent studies highlight that this is a really serious issue, and we want pet owners to know that they can make a real difference by simply choosing to smoke outdoors away from their pets,” said PDSA vet Olivia Anderson-Nathan. “We want pet owners to realise that, if they smoke, their pets smoke too.”  

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News Shorts
AWF named charity of the year

The Animal Welfare Foundation (AWF) has been chosen as charity of the year by the Veterinary Marketing Association (VMA). AWF is a vet-led charity, supported by the BVA, which aims to improve animal welfare though research funding, supporting veterinary education, providing pet care advice and encouraging debate on welfare issues.

VMA has pledged a range of support, including raising awareness and funds at their awards ceremony, which takes place on Friday 16 March, as well as offering marketing support through VMA marketing workshops.